Refund Policy

We want you to be happy with every purchase. If something isn't right, here's how returns, exchanges and refunds work.

30-Day Exchange
You may request an exchange within 30 days of receiving your order. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping for exchanges is the customer's responsibility, unless the exchange is due to an error on our part (e.g. wrong or defective item shipped).

6-Month Warranty
Eligible products are covered by a 6-month warranty from the date of purchase against manufacturing defects. This warranty does not cover damage from misuse, normal wear and tear, or unauthorised repairs.

Refunds
Where a refund is agreed instead of an exchange, we process it to your original payment method within 7-10 business days of receiving and inspecting the returned item.

Faulty, Wrong, or Undelivered Items
If you receive a faulty or incorrect item, or your order doesn't arrive, contact us within 7 days of the expected delivery date and we'll arrange a replacement, exchange, or refund at no extra cost to you.

How to Request a Return, Exchange, or Refund
Email swift@ocs.africa or call 071 119 0777 with your order number and reason for the return. We'll confirm the next steps and, where applicable, provide return instructions.

This policy is in addition to, and does not limit, any rights you have under the Consumer Protection Act, 2008.