Terms & Conditions

Last Updated: 1 December 2025

Welcome to our online store. By accessing or using our website, you agree to be bound by the terms and conditions set out below. Please read them carefully before placing an order.

1. General

1.1 These Terms and Conditions govern all purchases made through our website.
1.2 By using our site, you confirm that you are at least 18 years old or have permission from a legal guardian.
1.3 We reserve the right to update or change these terms at any time without prior notice. Continued use of the website will constitute acceptance of the updated terms.

2. Products and Availability

2.1 All products displayed on our website are subject to availability.
2.2 We make every effort to ensure accurate product descriptions, images, and details. However, slight variations may occur.

3. Pricing and Payment

3.1 All prices displayed on our website are in South African Rand (ZAR).
3.2 We reserve the right to change prices at any time without notice.
3.3 Payments are securely processed through approved third-party payment providers (such as the current Payfast).

4. Shipping Policy

4.1 We offer nationwide delivery at a flat rate of R99.
4.2 Orders are dispatched within the stated processing times: Monday-Friday excluding public holidays.
4.3 Delivery timeframes depend on your location and courier schedules.
4.4 Once an order has shipped, tracking details will be provided where applicable.
4.5 We are not responsible for delays caused by courier services, strikes, or unforeseen circumstances.

5. Refund Policy

5.1 We offer a 24-month return window for refunds from the date of purchase.
5.2 To qualify for a refund:

• The product must be in its original condition (unused and undamaged).
• All accessories, packaging, and components must be included.
  5.3 Refunds will only be processed once the returned item has been inspected and approved.
  5.4 Refunds are issued to the original payment method only.
  5.5 Return shipping costs may apply unless the item was received faulty or incorrect.

6. Exchange Policy

6.1 We offer a 30-day exchange period from the date of delivery.
6.2 Exchanges are allowed for:

• Wrong size
• Wrong item received
• Product defects or damage
  6.3 The product must be returned in original condition with all accessories and packaging.
  6.4 If the desired replacement item is out of stock, a refund may be offered.
  6.5 Return shipping for exchanges may be the customer’s responsibility unless the exchange is due to our error.

7. Order Cancellations

7.1 Orders can be cancelled before payment. Once paid, the return process will apply.
7.2 We reserve the right to cancel orders due to suspected fraud, payment issues, or stock availability.

8. Warranty & Liability

8.1 Products may carry manufacturer warranties where applicable.
8.2 We are not liable for damage resulting from misuse, accidents, unauthorised repairs, or negligence.
8.3 Our liability is limited to the value of the product purchased.

9. Privacy

9.1 We respect your privacy and handle personal information in accordance with South African POPIA requirements.
9.2 Customer information will not be shared with any third party except for payment processing or delivery purposes.

10. Contact Information

For questions, support, returns, or exchanges, please contact us at:
Email: swift@ocs.africa
Phone: +27 71 119 0777